Frequently asked questions
At City Barker, we are committed to ensuring that you receive the highest quality product and that your overall experience is extremely satisfactory.
General Questions
Here you will find a list of frequently asked questions. If you do not see an answer to your specific question, feel free to contact at [email protected]
For each product, we include a size table that’s specific to the product. Our products are primarily designed for small dog breeds, but we do provide clarity in the size table if the product is suitable for larger pets as well. It’s crucial to refer to the size table and verify the size of your pet before purchasing to avoid any inconvenience of product returns.
Your veterinarian would have previously clarified the breed, weight, and size of your pet. It is crucial to consider this information to determine the appropriate size for your pet. Below, you can find the measurement tables for small and large dogs.
To get a customized product, simply send us an email to [email protected] with the details of your order. Please include the type of product you want (Pet T-shirt, Pet Hoodie, Pet Portrait, Art Portrait), and the quantity, colors, and sizes required. Additionally, we would require the name of your pet, its breed, weight, age, and size to be able to provide a quote. We design every product according to your specifications, for events such as birthdays (for dogs or owners), weddings, custom-matching clothes, family reunion events, surprise parties, and more. Once we receive your order details, we will inform you about the cost and delivery time based on the complexity and quantity of the product.
Please note that our DTG printing system is a process where you can see the difference in colors of one product compared to others. We make unique and individual prints that have a vintage and original look. We also use ecological inks to guarantee the quality of our products and the prevention of skin allergies for our pets and owners.
Once we receive your order, we immediately begin preparing it for shipment. Our shipments are sent out Monday through Friday, excluding holidays. Your order will be delivered within one to two weeks, depending on our inventory and the courier’s delivery time. We take pride in ensuring that your order is fulfilled and delivered as quickly and efficiently as possible. Please keep in mind that special orders may require additional time for delivery
The delivery times for regular mail are usually between 5 to 8 business days after the shipping date. It is important to note that this is just an estimated delivery time, and it may be subject to delays. In the US, packages are considered delayed if they are not received within 14 days of placing the order. recommend and sell to all our clients for Spyware, Malware, and Virus protection.
Advanced questions
Please refer to our policy listed below for any further inquiries regarding shipping and returns.
Once your order has been packaged and is ready to be shipped, you will receive an email notification containing a tracking number. After receiving the tracking number, your package will be ready for the carrier to pick up. Your package’s tracking information will only begin to appear once the carrier performs the initial scan. It may take up to 48 hours to display the tracking information in the system.
If you haven’t received your package within 14 days (for US orders), please get in touch with the carrier. You can use the tracking information that was sent to you and fill out a form to trace your order. The carrier will assist you in locating your missing package. However, please keep in mind that we are not responsible for any lost, damaged, stolen, or misdirected packages.
Once you place an order, it is sent to our distribution center. Changes, cancellations, and address redirections cannot be made once the fulfillment process begins.
Our refund and returns policy allows for returns within 8 days from the date of purchase. If more than 8 days have passed since your purchase, we won’t be able to offer you a full refund or exchange. To be eligible for a return, the item must be unused and in the same condition as you received it, along with the original packaging intact. However, certain goods such as last-sale products are exempt from being returned. Please read our Return Policy carefully to know more. Also, please note that the shipping cost is non-refundable.